I bought four (4) dinner table chairs and a dinner table on which I spent approximately almost $4,000.00 US DOLLARS at El Dorado located at 12201 Pines Blvd, Pembroke Pines FL, 33026. One of the chairs came with a hole so I immediately contacted the store and the salesperson via telephone and text messages (which I have for the record). I kindly requested a new chair since I have spent almost $10,000 US dollars in this company for the month of April 2024 on furniture (I have all the invoices). The chair that was damaged (Helena Side chair) was approximately $300.00 US dollars. I requested the store and the sales representative, via phone call and text messages, for them to exchange the chair since not only did I spend a lot of money in this store but also, I immediately contacted and informed the salesperson within the same week. As of now, the chair has not been exchanged and they are giving me the run-around. I find it very disturbing that I have spent so much money with you guys and I’m not getting the right service. I already contacted my bank about the property that I bought which came damage and I claim was place. All I’m asking is for the chair to be replaced.