I wish I could write this for an overall company but I can't I can only pick a store. Just had the worse experience ever. I have spent over 8,000 with eldarado let's be clear. I would think they would value my loyalty. Instead they send broken and damaged furniture it always has to go back. They send third party companies to deliver and they can't speak English so we could not communicate. I ask him to call the customer service manager (who was laughing in my face on the phone with driver speaking in another language. At this point I'm just fed up I asked them to take it all back. I go towards my door to let them in and take the furniture, I turn around and the guy is trying to leave, I'm confused and Dont know why he's leaving, he sees me walking up to the door and still persist on shutting the door the driver ended up hurting my finger.(thank God my neighbor was outside to see what happen.) I talked with them about the incident and I'm truly thinking about making a police report. she did not apologize for the incident only about the damaged furniture. She was not sincere about the situation. She blamed me and says the driver said I hit the truck. Worst day ever. I just know I will not be spending my money with them anymore. I rather order wayfair.com and put it together myself. I will say the store manager at the west palm beach location is the most professional and genuine manager they have. He made me feel appreciated and did not defend any sort of negative actions from those drivers. ELDARADO SERIOUSLY NEEDS MAKE SOME CHANGES. Reflect on the facts! Your Customer Service manager lacks customer service skills. This as a company is showing through the internet with all the horrible reviews. I Dont see eldarado lasting 20 years with the type of service and damaged goods. I truly feel bad for the mangers and employee like Doris, Kathy, and the store manager at west palm beach because you guys do provide great customer service. But all that can't get a customer in the store if the head if management is unprofessional, not sinsecre, and could careless she just wanted me off the phone. I could tell by her tone. Do not support them until they start to appreciate their customers.