Online transaction went smoothly, could have been better with informing status of delivery, was given to believe next day delivery was an option so paid extra £20 but didn't happen hence just good rather than very good so wouldn't ask for next day delivery next time. Will buy from again as heater was delivered fairly promptly considering it was a very heavy pallet item. It arrived in perfect condition and driver helped by bringing it into our flat for me, heater was easy to put together from easy to follow instructions and is working perfectly. I am a 50 year old female and was pleased that I managed to install it myself, easy as was just replacing old heater, all wiring there so was just like wiring up a plug! Price of heater was brilliant considering Dimplex models are so expensive the Elnur range does exactly the same job, ready for winter now. Thanks EDS.