Pros: I love that I was able to purchase my scooter without tax or shipping fee added! The shipment was extremely fast I was pleasingly surprised. The horn is awesome to have, so is the headlamp (with high beam option) and the tail lamp. The seat is comfortable, and the scooter is sturdy. Love that it can go in reverse and that the speed can be locked (at least mine does) so I don't have to continuously engage the throttle and I can hold the leash that is attached to my dogs. Plenty of foot room, and comfortable rise overall. I roll around for 90 minutes minimum while the dogs walk and I feel just fine. The 2 keys are great to have in case I misplaced one. Cons: The product came with a minor, esthetic damage but the scooter works just fine. I wish it could go a little faster. The handlebar, if put even a little more weight on it, moves as the latch cannot hold it tight enough. So I need to be cognesent about not posting up on it while sitting down on the seat. Also, it could be tipped over easily. Maybe not for a heavier set person but I weight 135 lbs. There is not much suspension, therefore I ride on the road/asphalt instead of the sidewalk that has intermittent breaks in it, which makes the ride noisy and uncomfortable. Could have a stronger motor to handle better speed at higher elevation. Overall I'm super happy as it serves its purpose.