Well what can i say about Elegant Showers? ABSOLUTELY TERRIBLE CUSTOMER SERVICE. I bought a Shower tray with a Waste trap included. After ages i enquired to it's whereabouts to be told that the courier had broken it and it had been sent back to them. ( I saw exactly the same excuse given to someone else on their site.) Nobody even thought to let me know, if i had not enquired i would most likely still be waiting. Eventually it arrived. Meanwhile i had also purchased a Shower Enclosure from them, after waiting again for ages i enquired to it's whereabouts to be told, YEP YOU GOT IT, the courier had damaged it and returned it. By now i am starting to think about taking it out on my dog but i love her so i didn't. It too eventually arrived and i thought, "great i can fit it all now". SILLY ME, the Shower Tray with included Waste trap, HAD NO WASTE TRAP INCLUDED. Just then, i had a phone call from them saying about the feedback i had left for them and could i possibly amend it to say something nice. I mentioned the missing Waste trap and said i want a refund for the trap, she offered me £40 refund and i thought that was that. Off to the builders merchants i went to buy the trap for myself. On checking my Bank the next day i found that only £20 had been refunded so i sent an email complaining about it. Yesterday, 15/09/2020 i had a call from them saying about the complaint. I said i was offered £40 but only £20 was paid, She said to me, WAIT FOR IT, THIS IS GREAT, she said to me, the refund had 50% VAT taken. Well i just fell about the place laughing and hung up. She immediately phoned back but i told her to go away and hung up again. YES I'M TALKING ABOUT YOU SHARON, if that's your real name. To sum up then. In all my 55 years i have never experienced such Amateur, poor, deceitful, slow, Dodgy, lying, and just BAD customer, i suppose i have to say "service" in my life. They are simply terrible, there is nothing good i can say about them other than the Enclosure is nice, but that's it. HEED MY FEEDBACK AND AVOID AT ALL COSTS BECAUSE UNLESS YOU ARE ONE OF THE VERY VERY VERY LUCKY ONES, YOU ARE IN FOR A BUMPY RIDE. ONE STAR IS ONE TOO MANY. THEY TRULY ARE A SHOWER In response to your below reply. YOU are the supplier so i will communicate to you direct, or is that too scary for you? It makes no difference if i give you my order number or not, you will ignore the issue anyway. The way you treat your customers that hand over their hard earned money is criminal and you need to be stopped from trading. Your reply to my review is so obviously a generic answer. JUST DO BRITAIN A FAVOUR AND TAKE DOWN ALL OF YOUR ADVERTS. You don't have a customer service, just amateurs that have no people skills whatsoever. You should be ashamed of yourselves, but i doubt you are.