Ordered 2 pairs of trainers for click and collect two weeks ago, thinking it would be quicker than delivery. On the website it states 5 working days for delivery. My order confirmation stated I'd receive a message when they'd arrived at my store. I have heard absolutely nothing from this company. What's worse is that their phone numbers have nobody at the other end of the line and ditto their email. I've called numerous times, emailed twice and commented on their Facebook and Twitter accounts, which they are still able to advertise on by the way, trying to lure in those who have not yet been deceived into parting with their money. I am currently in the process of getting a chargeback on my card with my bank as I can't even talk to someone about getting a refund on the items I never received. Utterly appalling. I have since come across many other people who have been treated the same way. Please do your homework and heed the negative reviews before parting with your money. I will never ever shop with them again. I've ordered from around the globe in recent weeks and had everything delivered within days. This was the one Irish company I ordered from. Major let down to the entire nation. I urge anyone to steer clear of Elverys. They are by far the worst online experience I have ever had. Shocking for a legitimate business.