Have purchased a few treadmills from Mahers sports in the past and have always gotten great quality for money spent. Purchased an Icon treadmill around this time last year from Elverys and belt broke a few weeks ago. Despite requesting an extended warrantee and keeping in mind it was only a few weeks out of the 1 year normal warrantee was advised that the extended warantee was not received so they won't cover the product. While the Elverys customer care representative was very nice and appeared helpful, was met with nothing but excuses on behalf of the supplier Icon UK such as didn't adjust the belt frequently enough despite the manual not stating the frequency (it was adjusted 10 times over a 12month period). It's really not good enough that Elverys continue to stock a product with a poor track record and do little for their customers with regards to recourse on broken products of their the suppliers. Would not purchase again from Elverys as have lost confidence in both them and their stocked products.
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Alice, Customer Support
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