Delivery was prompt and efficient. The standard of manufacture and fabrics has declined dramatically over the years to the point where I wonder whether it's worth placing an order. There's also been a huge change from 'classic' clothing ranges in an attempt to appeal to a younger age group. That has to mean the loss of previous customers. My spending at Elvi has reduced from £100s each year to an occasional purchase, often returned. Earlier this year, I bought 2 x V neck jumpers in size 3, ordered by phone. I opened one, it was fine, so I assumed that the other would be too. When I came to open that a couple of weeks ago, I found that I'd been sent size 1 in place of size 3. Too late to send it back. The moral of the story: don't trust the company to send out what was ordered, always check!