I ordered a range of items for the collection as I needed something for a wedding. The delivery was speedy and I was very impressed indeed. The goods were wrapped beautifully and everything was there. Despite measuring myself carefully some of the items did not fit and all of the length of the sleeves were too long. I bought one jacket and have altered the sleeves. The clothes were good quality for the price, One item was marked and I telephoned straight away to ensure I would not be charged for faulty goods. All in all I could not complain either about the online experience or most of the goods delivered. The problems arose when I wanted to return the goods. First of all is it appropriate to ask people to print out their own reply slip? I never print things out these days so I had to but a new cartridge. If I was someone who did not use the internet and could not replace a cartridge like my mother I would have been at a loss! I had not realised that I would have to pay for returns. Many companies do not charge for returns. It cost me nearly £20 to send the parcel back as I had to have it tracked etc. and because there were sale goods inside it had to be within 14 days! So, I bought a reduced jacket and in the end and the cost of postage was the nearly the same as the jacket. I will not be ordering online from Elvi again.