I can't obviously comments on the less positive reviews below but just wanted to share a very positive experience I had with ‘Emirates Holidays (UK)’ booking a vacation to the UAE for later this year. They organised a very good package at a competitive rate and provided an excellent level of personal service over the phone! This might be useful info for those that wish to visit Dubai/UAE for a vacation as well and the customer service was excellent. The telephone sales advisor’s knowledge of the UAE was exceptional. I made my booking over the phone rather than the internet (showing my age!) but did some research via the web first as well. I dealt with Charlotte re the initial booking and she was incredibly helpful! She had so much knowledge both about Dubai and the wider area. I also had some dealings with both Charlotte’s supervisor Nasreen and others in the company such as Anita, Cheryl etc. that were so helpful and supportive! The staff at Emirates Holidays are so professional and whilst you can book online I would certainly also recommend trying the booking/sales line direct on 020 8972 8958 for a more personal service. I experienced care and support from all levels from Emirates Holidays with nothing too much trouble for them. Overall I was very impressed with the personal and excellent service from them after much varying service levels from the likes of other major airlines in the past ! Well done and thank you to Emirates Holidays UK!!