This is a review on the excellent customer service received when a mistake was made on an order. I ordered a wedding present from Emma Bridgewater and there was a delay in shipping, unfortunately this meant that the item would arrive at our home after we had left for the wedding 300 miles away. I called and explained this to the customer service representative who changed the address on the order. I received an Emily a couple of days later from DPD which stated our home address as the delivery address still. I rang the Emma Bridgewater customer service again and was assured it was not going to our home address. Next day I had a notification of delivery from DPD, you guessed it, the item was photographed on my home doorstep 300 miles away, the day before the wedding. I rang Emma Bridgewater for a third time, explained the situation and a lady called Catherine apologised profusely and put through a rush order on the same item to be delivered next day but warned it might not arrive in time… Well I am very happy to say that less than 24 hours later, wedding gift in hand, we were on our way to the wedding! Thank you Catherine for turning round what would have been a 1 star experience!