Have bought Emma Bridgewater products/ mugs over the years and have had various issues on and off but have done nothing about it until now. Some of the mugs have crazing on the outer glaze, and only last week a handle fell off one mug at a position where crazing was concentrated. It went straight into the dustbin, but another mug is so severely crazed I decided to contact customer services and see what they would do about it. The answer was nothing unless I had a receipt. Now who honestly saves a receipt when they buy a single mug?? (we used to buy a mug to add to the collection every time we visited the factory). Obviously they have a quality issue and reading the poor reviews it sounds like this has been an issue for some time now. I wouldn't mind if they were cheap but they are way over priced! I have logged my disappointment with customer services but it doesn't sound like they care at all. If I was the boss at Emma Bridgewater I would be very concerned about such poor customer feedback and would do something about it. If you buy any Denby pottery products the quality is far superior compared with Emma Bridgewater rubbish! I certainly wouldn't be buying any of EB products in the future or attending painting classes as we have done in the past!!