Contacted them 3 times - completely ignored my request for information about the delivery of a birthday present haven't heard from them the silence is deafening. I work in retail and if I treated customers like this I wouldn't be employed for long. Won't ever use them again. Shame as I like to support UK companies. There is no customer service of any shape or form. Took them a week to despatch a stock item, not a personalised one. Gets embarassing as it is now a week since the recipient had her birthday and still no sign of her present. Bet this review doesn't get posted!