Good mattress at a decent price but the worst customer service I've experienced. Paid £39 to have the old mattress picked up on the same day as the new one was delivered (as advertised). The new mattress arrived a day early, but the old mattress wasn't picked up for a full week after that!! So it sat in the hall the entire time. The whole customer services experience was truely awful. They wouldn't provide clarity about when the old mattress was going to be picked up. Just said I had to wait for a courier to contact me. So frustrating. I had to email them about a dozen times to get any useable info and eventually raised a complaint. Still haven't heard back about the complaint. They even have me a wrong complaints email address!! Lol! If I'd know this before I would have used one of the rivals. Awful experience that is still not resolved. Think twice before buying from Emma!