86 days ago, exactly on December 23, we ordered a mattress from Emma and paid for it immediately. Since then there has been silence. The promised delivery period of early to mid-March has passed without us receiving any notification or explanation. When we asked customer service, we were succinctly offered to cancel without any further help or information. At the same time, you are bombarding the market with advertising for your 50% Easter sale. It's as if you're making fun of your customers. We don't want to hear any more excuses, we want to finally receive the goods we paid for. Your service is an imposition. It is shameful that customers like us, who show patience and understanding, are let down like this. We are on the verge of taking legal action because obviously nothing else is getting your attention. It's high time Emma rethought its priorities and started taking its customers seriously. Finally send us our mattress or be prepared for us and many other customers to look elsewhere.