The customer service is absolutely atrocious! I received a discount code from the EMMA newsletter and inserted it during the ordering process. An error message appeared. Subsequently, the support advised me to proceed with the purchase anyway and submit the discount code via email afterwards to have the invoice adjusted accordingly. Contrary to my hopes, my inquiry remained unanswered. First, I had to chase after customer service and remind them of my support ticket, then I called multiple times and no one was competent enough to assist me. I was brushed off with the motto "We'll email you, please be patient." Nonsense! Two weeks after the phone call, I AGAIN wrote an email with evidence that I received the discount code from EMMA Matratzen. To this day, I have been ignored by the company. And all the while, I remained polite and asked for help. Never again! I will do my best to spread the word. The whole drama started on February 28, 2024, I waited until the end of March, and now I am writing this review on April 6, 2024.