we ordered a mattress for our son to be part of a room refurb for his 10th birthday. Order placed on the 8th May for a June 2nd birthday. when I called up to ask where the mattress was on the 22nd May I was told there was an error with their system and the order hadn't made its way to the warehouse team. I was told this would be processed and all would be good. When I checked in again on the 30th May I was told again that the 2nd order placed with their warehouse team had also failed. I urged them to start a new internal order and expedite this ASAP. We are now on the 10th June. My son asks me each day if the mattress is coming tomorrow. My personal feeling is that the mattress I have ordered is out of stock and not being processed as a result, but I am assured that is not the case. Processing an order and acting swiftly when a customer is upset is such an important part of a business like this and Emma simply doesn't have the systems in place to deal with this. I rarely write reviews, but am trying anything to have an employee at Emma hear my issue and have the capacity to resolve it, so far none of the call centre employees seems to be equiped to help .