Really atrocious customer service, unclear communications, and huge delays - seriously consider your options before purchasing. Having heard great things about Emma mattresses, I placed an order in early September 2024. I then waited a few weeks, before receiving an email informing me that they were experiencing some delays and could I wait a little longer. Almost a fortnight later, when I had heard nothing more, I contacted Emma directly (don't bother emailing - they won't reply - you have to call and wait on hold) to be told by the polite, but very vague, customer service rep that my order had got stuck in the system and wasn't being fulfilled. After me expressing my consternation and displeasure, the customer service rep assured me he had fast-tracked my order and that it would be expedited to me in the coming days. This was in early October. Since then I've had to email them 3x, call twice more, and have had a series of cryptic and hugely vague responses, none of which could give me any indication (in days, weeks or months) as to when my order might be fulfilled. These have included: "As per our conversation, we have coordinated your order with the relevant teams and created a ticket to have the issue fixed" [21 Oct] "We have raised your delivery concern to our dispatch team to expedite the process. Once your order is dispatch, the courier will notify you about your delivery details for confirmation" [31 Oct] "After checking the status of your order, we must confirm that it has been further delayed. We sincerely apologize for this situation." [06 Nov] During this process, I have been promised "compensation" for my order being +14 days delayed, realistically as a hook for me not to cancel, but have been asked to wait until the item is delivered to "calculate the compensation" - leaving me with no idea of any potential financial benefit (which could end up as