A copy of my trust pilot review for clarification.. THIEVES AND LIARS Would love to be able to write a review for the matress, but as it is still undelivered and I have been lied to and misled from day one, and they are too scared to pick up the phone, I am left with the only option of reviewing their service!. I ordered on the 5th and order states 1-3 days delivery, not despatch delivery. So I emailed them as they have no phone number on the 7th having not heard anything and recieved and email stating it was shipped today (7th) and I should be hearing from their courier within 48 hours (so delivery is minimum 5 days then?! Lie number 1!) I then contact their customer service via chat, the only way to do that is to pretend you are buying a matress btw, it is automated unless you are about to spend money, then it is amazingly quick to speak to someone! The guy though tells me he works in sales but doesn't have access to the orders. It must be the only sales team in the world without access to orders! very clever! I then say I want to speak with a human on the phone but that isnt possible, I try to escalate but I cant get anyone to call me. THEN I GET AN EMAIL STATING THEY ARE HOPING TO SHIP MY ORDER TODAY!!! SO IT WAS'NT SHIPPED ON THE 7th AFTER ALL!!!! LIE NUMBER 2!! And I still havent spoken to anyone, or have any idea when it is coming! AND GUESS WHAT? YES YOU KNOW IT...THEY TOOK MY MONEY ALLREADY!!!! For anyone reading this, I have provided all the details requested in their reply below, via email and via their chat several times, I have also requested a full refund, still awaiting any action. Further update 10.23 just received an email to say they have cancelled my order and I will recieve a refund within 3-14 days, no explanation, no apology, total waste of time from a completely useless pack of liars. NEVER USE THIS COMPANY! Look on reviews.co.uk to get a better picture of what to expect if you do. Further update 10.28 having allready told me the order was cancelled they send me delivery date of the 14th nine days after ordering and for a cancelled order. If they had told me the 14th the day I ordered that would probably have been acceptable, but it has taken hours of agrevation and me cancelling the order to get a delivery date. Needless to say I will shop elsewhere.