The saw we ordered was delivered in the ditch at the bottom of our drive, despite that other couriers regularly drive up our driveway for deliveries to our house. When we received the "delivered to your porch" tracking notice, but had no saw on our porch, we tried to contact Loomis and was told their office is in eastern Canada and was closed. We received no assistance from Loomis. When we contacted you folks, we received an answer 6 days later wth a picture showing where the saw had been effectively dumped. Your notice said this was unacceptable. We agree. We only found the saw because we had heard that Amazon (from whom we do NOT order) dumps packages as Loomis had done - so we searched our property and found it. We feel very fortunate that we were proactive and found it before it was stolen or taken because it looked like a item left for free on the side of the road. If we hadn't found it and it had sat at the end of the driveway for 6 days until you folks responded to our query as to its location, we don't think it would have been there 6 days later. We responded to your notice and received nothing further - you found it unacceptable, but did nothing to make it right. Although we already own a number of Stihl products, we likely won't purchase another because of this appalling customer service. Loomis made the first error, but your response was underwhelming to say the least. Also unacceptable! Review of the product - the saw is fine, but the case is awkward and rather useless. The saw is a good light tool with lots of felexibility for different types of use, but even with a good quality product, the abysmal delivery service and Stihl's lack of meaningful response are enough to have us stop buying from Stihl.