I recently ordered a cordless leaf blower online. Before I ordered I reviewed the return policy which stated I could return to a dealer. When I received the product, it was not very powerful so I went to my local dealer, Accurate Lawn and Garden, to return it. They told us they could not accept an online order. Then they called Stihl and told us we could not return it as we had tried it out. How else is someone supposed to see if it is suitable? We ended up returning it to another local dealer who also didn’t know how to process the return but called and got instructions. We did not however receive anything as proof that we had returned it to the dealer. Just their word that we could get our refund. We got our refund but only after I called Stihl over 2 weeks later to see where the refund was. Overall not impressed with the quality of product but definitely not impressed with the Stihl dealers and the apparent lack of training on how to process a return.