Shocking on their own lack of product knowledge when it comes to pressure washers. There was more confusion over their web page not showing Canadian measures and prices, and conflicting information within the same product description. Don't return general emails, and don't have a customer phone number to call. Confusing return process, retailer sends you to Stihl who then sends you back to retailer, I felt like a tennis ball, where's the accountability? Missing parts on product to then be told it's actually the manual that's outdated. Wow so disappointing, but generally products themselves are great.