Avoid! Avoid! Avoid! I am currently in the process of trying to buy a new build with them acting on behalf of my solicitor as our lender didn't have my solicitor on their vender approval list. They refuse to speak to me, despite me paying their bills and I have no idea when they are likely to action our exchange due to a non existent communication process. We are now risking loosing our purchase because Enact did not get our exchange over the line and time and will not give me a deadline of when this will be. I never complain but I am at my wits ends as their complaints department is non existent and they refuse to speak to me or my solicitor. It feels very hopeless.