This conveyancing company is the worst I have ever used. I have a small portfolio of BTL homes and have been dealing with a local company for years with no issues. However, when we were switching to The Mortgage Works we took advantage of their free legal package for conveyancing. The age old adage of "you get what you pay for!" is in this case, completely true. Communication has been terrible. The messages I have sent via the online portal are never answered and when you contact via the phone, they are never able to connect you to the case workers or managers. The transfer date originally missed due to Enact asking for a redemption statement for the wrong date and then sitting on the wrong redemption statement without requesting the correct statement for over a week. In the end I had to take it on myself to get a copy of the statement ordered and then forwarded to the case worker. I write this review to warn others, use your own solicitor unless you don't mind your transaction being unnecessarily slow. As we stand to date, there is still no confirmation of whether my case will be completed.