I really wish I had come across these reviews before I had the mis-fortune to agree to the Halifax using Enact as the middle man for a simple buy-to-let re-mortgage. No stars would have been more appropriate. I was supposed to complete today......but the funds they were supposed to be organising didn't get organised in time, despite plenty of notice. This is on top of phone calls never being answered, requests for call-back never being actioned, and multiple wrong/automatic emails being sent out. I am a buy-to-let landlord, well used to the process of buying and selling. In 30 years, I have never experienced such a woefully inadequate service.