AVOID THIS COMPANY AT ALL COSTS!! Unfortunately this is the second time I have had to use them as Birmingham Midshires insist on it. I hope someone from BM is reading this so they cancel their contract with this joke of a company - how they are still in existence astounds me! The first time I had to use them they nearly lost my passport, and this time it has taken them nearly 3 months for a simple remortgage. They never respond to emails or messages, and you have to wait for over an hour to get through to anyone on the phone, not that it matters as they are all completely useless. They lied about chasing up a redemption statement from my current lenders and have sat on my case with no movement for several weeks, costing me thousands of pounds as I am now on my current lenders' SVR due to their incompetence and delays. 1 Star is actually flattering them.