Absolutely shocking company!! Caused delayes in remortgaging costing me £££. They place the blame on all the other companies involved but when I stepped in and did their bidding it highlighted that indeed they were the problem! I completed on my remortgage 12 weeks after my mortgage offer. I requested call after call from my “case owner” but heard absolutely nothing until the day before completion when she asked if I could chase something for her (which I had already done and sent to them) Then told me there was a 44k shortfall… totally miscalculated my whole remortgage!!! What are these case owners being paid for?!! Honestly, avoid if you can. Trying to get sense out of this company is like pulling teeth and so stressful!!