Its a shame there is not a zero star option. Completely baffled as to how this company are in business. At every point so far in my re-mortgage process its been a struggle, from them denying they had received the lenders offer email (sent 4 times in the end) - apparently its because there was no ref no in the email subject - but they were unwilling to contact my lender to tell them this vital piece of information. I had to do that. This resulted in a warning of case closure, which I was not notified about at all - its only because I have been constantly onto them that I even found out about it. Total shambles from the beginning and I am nervous that their incompetence will end up costing me money. I will be sending a strong letter of complaint to my lender (Natwest) that this company should not be used by them in the future!