Awful experience. Enact (acting for Santander) have totally ruined us on our re-mortgage. Having sat on our completed documents for 8 weeks, 10 days out from completion they spotted a spelling mistake (that we had corrected on sending the forms back 8 weeks prior). Sent new forms to us. We signed new forms. Constantly reassured that they would not miss our re-mortgage date. 1 day out from completion, they realise they don't have the necessary ID from is nor the corrected mortgage deed from Santander. We will now miss the re-mortgage date and as a result the financial impact will be huge and I'm not sure how we will deal with it. Total negligence on the part of Enact. A horrific ordeal.