My wife and I poured our life savings into a flat purchase, and by the looks of things it will all fall through, due to Enact's negligence, incompetence and complete lack of care. We did not instruct Enact, they were forced on us by our lender. We have been in a position to exchange contracts for well over 5 weeks now, but Enact WILL NOT do anything to allow completion. It took them 5 weeks to respond to an email, and since then they generate RIDICULOUS, peace meal enquiries, every time buying themselves 10 days to not actually process our case. I am at the end of my tether both emotionally and financially - a purchase that should have gone through last month has been needlessly extended due to nothing else than Enact's complete lack of motivation to actually do their job. Our mortgage offer runs out next month, and I can see that this whole sale will fall through, through no fault of our own. We have jumped through every hoop, and every call / email/ request just falls on deaf ears. I have rung them, to be told they won't speak to me - only my solicitor. I then tell them my solicitor has called them EVERY. SINGLE. DAY. and we still just get the same response "We have received your documents, and will process your case accordingly". I have raised an official complaint with my lender, and am going to go to whatever bodies or groups I can to spread the word on this uncaring and callous company. I cannot express enough - if you value your money and your mental health, avoid this company like the plague.