I wish I could give zero stars! I've dealt with Enact previously and due to delays at their end and the fact I couldn't reach them on the phone to chase my re-mortgage was delayed costing me additional payments at the time. When I learnt they will be dealing with my current re-mortgage I was prepared for a similar issue. Enact are advising me at this late stage that my tenancy agreement will not be accepted as its rented out to a housing association who will sublet it. The Mortgage Works have confirmed with the broker that they are happy to proceed, yet Enact will not accept this advising its 'not in their agreement with The Mortgage Works' When I questioned this saying I'm your client and I've never had this issue with TMW in the past, I was advised their client is TMW and its not in their agreement so they can't proceed. I've got a couple of properties going through a re-mortgage and yet the other one has all been sorted with no issues under the same terms, so really can't understand why this is an issue with Enact. TMW keep advising they are happy but Enact won't proceed? Can't progress, and Enact won't even forward any email communications with TMW, which makes me even more suspicious that there isn't an issue in proceeding.