We use the Engagment Multiplier survey as a tool to provide us with an annual update on how our employees feel we are performing. Its such a useful tool to have and gives us a clear view of the areas that we may need to improve along with all the things we are succeeding in such as communication, wellbeing etc. We find the flexibility of EM is a real advantage especially under the current conditions we are all working under COVID-19 has had an impact on us all but the survey has indicated where people may need that little extra help. The customer service we have received from our account contact Hollie Dyer has also been exceptional. Hollie is so helpful and is always at the end of a phone or email to help where she can, so a HUGE thank you Hollie.