When our Coach recommended Engagement Multiplier we were a little bit doubtful about it - yet another survey system to exhaust our exhausted team. However, our cynicism was completely misplaced. It has been an excellent tool to allow us to get quarterly feedback that is frank and constructive. Being completely confidential, staff have felt safe providing feedback - fortunately mostly good (!) but also some very constructive negative feedback and criticism, which we have then been able to try to deal with. If there are problems out there, it is far better that we know about them and deal with them. We have been able to tailor these quarterly surveys which has been excellent over the challenges of last year. The ability to provide feedback directly to anyone making criticisms, without knowing who we are responding to, has been particularly constructive. We have also used it for fun things like Employee of the Month polls. The support from the EM team has also been excellent.