I was a little sceptical about signing up to Engagement Multiplier as we are a small business and it was a significant commitment, however, the trial was free so I had nothing to lose. The first survey was a great success; we had an uptake of over 79% and an initial engagement score of 84 but the comments were eye opening. I was impressed how honest the staff felt that they could be, knowing that this is totally anonymous and I took full advantage of the secure platform to follow up on comments and gain further insight into what was happening or being perceived to be happening in the business. We were able to make some small changes immediately which meant that when we went out for a 2nd survey the uptake was even higher at over 87%. Comments noted that management had taken the previous survey on board and made changes and this gave confidence that their opinion truly mattered. A win, win all round.