EM has helped our company to understand the true underlying issues that have impacted engagement. No matter how much we felt like we 'knew', we didn't. Some comments and themes were not pleasant to hear, but it is better to know, than to assume. Our company has recently changed owners, and the new owners have seen the benefits of this tool, and are actively engaged in working towards a higher level of engagement. The support from EM has also been great - while the system is easy to use, whenever I have had a question or problem, they are fast to respond. They provide good operational assistance, and most importantly Danica also provides higher level perspectives on engagement and industry trends.