You often hear about the importance of the voice of the customer, but what Engagement Multiplier offers us is the ability to listen to the 'voice of the employee'. We know that there is a direct link between an engaged workforce and improved business performance - and by engaging our employees regularly and identifying trends and areas of improvement needed from their feedback, we have been able to develop action plans that directly address areas with lower engagement. We turn anonymous feedback into actionable insights - and we have seen constant improvement in participation and overall engagement as a result.