Another awful experience (the same as many many here) - ordered the item, still waiting for it to appear, extremely difficult to get any information from the company. I called their customer service line 5 times - the first time I was hung up on as soon as I asked about my outstanding order, the next time I was put on hold and then hung up on, the next two times I was told their computers system was down while the last occasion the person i spoke to was actually quite apologetic. He said that my order was still in the warehouse (he didn't know why) but was sorry. I asked to escalate it and make an official complaint - apparently their managers/escalation points are in a different building and only reply to emails. This company is a shambles and you shouldn't place an order with them.