Ordered polo shirt, very quick delivery no problem with service even when I returned item as too large. New item delivered quickly no problem. Service on the phone was excellent and friendly when I reordered. Two things, 1. Don't think should have to pay for returning items. Most online shops give you free return on unwanted or exchange items. 2. The polo shirts fit and quality is awful for an official FA product in my opinion. Won't be purchasing online again just because of these two points. Shame but not willing to risk bag in to send stuff back and quality off goods.