I am very dissatisfied with the service I received. I ordered an England shirt early last Thursday morning, using next day delivery I anticipated the shirt would be there by Friday for me to wear at Wembley on Saturday. This did not happen. I called your phone line which was a waste of time, I listened to waiting music for a while and was prompted to leave a message, nobody got back to me and there was no explanation of where the message was going and who would reply. I also emailed you and didn’t get a response until the following week offering a refund on my delivery charge. The whole experience of shopping with you was shocking, I will certainly be using another retailer in the future and I have already given poor feedback about you to others and I will continue to do so. I hope my feedback is listened to as so many things are clearly lacking.