ENJ-62720759 Booked a vehicle for collection 24 hours later then realised they wanted credit card deposit of £1500. I didn't want to cancel the booking but they would not allow me to have the car without this. As I do not possess a credit card I could not furnish one however, my money had already been taken using my debit card and even though the booking was made less than 24 hours earlier they refused to give me a refund. Their idea of customer service was to send me a series of screenshots and tell me they would not refund me. No understanding, no consideration, no initiative. Far from Enjoy Travel closer to Ruthless Travel, ruined my holiday. NEVER AGAIN. Date of experience: January 07, 2025