I booked a car in Tbilisi using the service. I chose the pick-up location to be Tbilisi Airport. When I arrived in the city, the rental company they work with took me to another location in the city center to pick up the car. It took me 45 minutes to drive one way and 45 minutes to drive back because I had to drive in the opposite direction, which increased fuel consumption. I wrote a request to Customer Service, provided all necessary information and proof, but I still haven't received an answer. Moreover, the rental company charged me 20 Euros for a cleaning service, which wasn't described in the agreement. After 3 months of back-and-forth emails, they finally refunded the fee. EnjoyTravel doesn't listen to customers. You won't be able to get your money back if a rental company charges you something extra.