Absolutely disgusting company. My Nan is late stage dementia, bed bound, needs 24-7 care, is on the vulnerable list and relies on her carers to live and you didn’t show up for the appointment and refused to get anyone to fix her boiler leaving her without hearing for 8 WEEKS on top of that spoke to my mum like dirt with no regard for the stress and duress this puts her under given it is her ill mother. Not only is it disgraceful to my grandmother, but her carers are amazing and look after her so well it is horrible you’d do this. Your smarmy CS advisor deliberately didn’t help my mum and refused to put her through to anyone else because of company rules. You are horrendous and should be ashamed of yourselves. My mum might not want to leave you a bad review and look in to taking this further but I will. Speak soon.