The customer service was superb, they were there to answer any and all questions that I had. Application was pretty easy, only complaint I have is on the base coat it seems that the roller came apart and left pieces in the base coat. Therefore it was visible in the metallic coat. I figure I can sand them down and use the patch kit to cover what areas are still visible after putting the furniture in the room. This was my first experience with epoxy flooring and I am extremely pleased at the end result. I have already recommend EpoxyMaster to all my friends who have asked where I got the flooring and who did the work. They were shocked that I did it myself, but I told them it was that easy that the worst part was prepping the floor to apply.