On this occasion there was an extra 10% off but was not a voucher, therefore at checkout I tried to apply my 10% discount voucher I had also (as this is only one voucher being used) it refused the voucher which I wasn’t worried about but then it removed the 10% off sale price and as I had checked price before applying my voucher I didn’t scroll back up, their system then wiped off the 10% and I was charged in full, I emailed within a minute explaining and asked for difference to be refunded which they did do but they applied that no other shop they are aware of allow u to use a discount with another, which is completely rubbish their 10% off was not a voucher and I was trying to apply one voucher, the situation was handled a little rudely in my opinion as not my fault their system wiped off the discount already applied, I will be very eyes on the game if I choose to purchase from them again but like I said they did refund money straight away but an apology wouldn’t of gone a miss especially due to waiting for refund caused me bank charges so therefore was not a great offer after all!
My advise triple check your price you paying after
Applying a voucher this means I have to scroll back up not just press pay underneath thinking they won’t have changed the price on you
3 years ago
Equiflair Saddlery has a
4.9
average rating
from
2,200
reviews
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