I am very happy with the bit but I am still waiting to hear from you for a determination on the first bit I bought that arrived but the bit was not in the package. As I stated before it appears as if the envelope that it was shipped in was opened and it was repackaged in a box by Fedex. I was told on July 25th that you put in a claim. I have not heard anything back yet from you. Please let me know or reach out if you need any additional information. Below is the information from the claim that I put in. As well as my original message to you about what happened I need assistance. After filing the claim with Fedex almost two weeks ago > they have denied the claim stating that the shipper must file the claim. I > would appreciate it if you could file the claim for the missing > merchandise. > The original case # was C74427203 > The clam # C74429275 > The tracking number is 275177172823. I have pictures of the package and how > it arrived. > In the meantime I would need to order another bit and have it expedited. I > am extremely annoyed with the way in which fedex has handled this > situation. If provided with the correct information I would have had you > make the claim originally. > > Please advise > Best, > > Dana Billman > > On Fri, Jul 15, 2022 at 8:40 AM Dana billman wrote: > I received the > package but there was no bit inside. Not sure what > happened. I have a > claim with Fed ex. It appears as if the package was > mailed in a Fedex > plastic envelope. At some point the bag was damaged or > ripped open. Fedex > repackaged it in a box and placed the ripped open bag > and the ripped open > package that contained the bit back in the box but the > bag that should > have contained the bit was empty. > > Very sad! > Hopefully they will pay > me back and I can order another one. > > Best, > > Dana Billman > > > > >