I have made a booking on Erasmusu website and it has been rejected. Since then, I was shown a few other suggestions that didn't work for me, and I asked for my refund. The employee told me that I can only get the rent money back, not the service commission (90€ in this case). On their website is written: “Should it be rejected or not expressly approved, the Company shall suggest other available accommodations to the Accommodation User. Should the Accommodation User not agree, the Company shall return all amounts, except bank commissions or differences arising from exchange rates that are applicable.” and they still refused to give me all of my money back. I asked them several times why won't they give me my full refund as they say on their site. After being ignored several times, they indicated that the possible reason is: (iii) the User rejects the alternative Accommodation proposed by the user itself or the Erasmusu Agents, if it meets the needs (area/price/basic conditions) of the first accommodation chosen; First of all, I paid for a SPECIFIC room that I have chosen, not for a room that YOU found me, and it is not my obligation to take that room just because the price and location are approximately in the range that was okay for me. If my booking is rejected then I should be able to get all of my money back, not be forced into taking another accommodation! Second, I was willing to maybe rent another room and I sent them a few questions about it. After three days without an answer because they couldn't get in touch with the landlord I sent them an e-mail that I'm giving up and want a refund because I couldn't wait any longer. I already told many of my friends and Erasmus acquaintances not to use this website because they are scammers. They are willing to stoop as low as stealing 90 euros from a student. I have contacted my lawyer and will be taking legal actions against them, and I sincerely hope no one else has a misfortune of working with them and getting scammed.