HORRIBLE EXPERIENCE WITH ERASMUSU! Me and my friend booked an apartment via Erasmusu in Prague. Everything was okay, we got a confirmation email and we paid the rent and a service fee. Even though the time was short, we were happy to have a new apartment. The next day we heard, out of the blue, that the apartment was not available anymore. Erasmusu offered to help, but instead they gave us options which were not even close to the bare minimum we asked for. There was nothing comparable to the apartment we initially booked. To our understanding, they must help us to find something else, because they claim to provide a service (we paid +-150 euros serivce fee) and this service was HORRIBLE. We were desperate to find another apartment, because our old rent ended in a couple of days, the time was ticking now because erasmusu cancelled our first reservation. And they did not help at all. Because we didn't want to sleep in the streets, we chose to email them saying we want an apartment, even though it was not even close to the first one. But then, they did not respond, even though it was in between their working hours. They left us hanging. We were forced to book a really expensive hotel and apartment from another agency, because it was radio silence from Erasmusu's part. We asked for the refund, they did gave the rent but did NOT give the service fee back (150 euros), even though we paid the service for NOTHING. The service they claim to provide is not good at all. In our opinion, if you, as a customer, pay for the service fee, they must provide the apartment you paid the service fee for, or give similar options. Erasmusu DID NOT do that at all. They did not provide ANY service. We will NEVER book anything from Erasmusu ever again.