I bought first an Ercol serroni sofa and frankly it creaked after several Homeserve visits they eventually decided it needed a new frame. At the same (before I had received the serroni) I ordered a noto recliner from a different store. Have also had nothing but problems, wont go into the whole story, but after 11months they have just delivered a brand new noto on inspection chairarm wood is split, once again this needs to be repaired, seems they are taking an arm off first chair and putting it on second. Ercol do not communicate with customers as they say our contract is with the store from which they were purchased. In my opinion. They have NO QUALITY CONTROL. whatsoever and from 22nd October 2021 .I am expected to pay full price for two secondhand items from Ercol as they do not want to know about my problem. And have asked one of the stores if I am very fussy. Both stores have been helpful but their hands are tied apparently. Ercol customer service is nil.