We bought an Ercol Novara Snuggler from Furniture Village and after a couple of months the seat and back cushions were sagging badly such that the Snuggler looked old and worn. We complained to Furniture Village who arranged for inspections to be carried out, one by Ecomaster and the other by Homeserve; both reported that there was “no manufacturing fault” and that the problem was due to “natural settlement”. They simply ignored the actual appearance of the seat! In our view this “natural settlement” was not acceptable so we arranged for two independent inspections which confirmed that the cushion interiors were inadequate and had thus failed, i.e. that it was in fact a manufacturing fault. As Furniture Village proved to be of no help, we are now pursuing this issue with Ercol themselves but in the meantime, we would not recommend that anyone buys a Snuggler