Had terrible service from this company. Was 2 days without any source of heating or hot water and kept stressing I had a young child. My appointment was delayed by 18 hours, when eventually someone turned up he disappeared a with a few minutes to “get parts” at 1.30pm and didn’t return! No phone call or any notification as to where the engineer went. I contacted the company at least on 6 occasions and no one could get hold of the engineer or resolve my issue. One advisor said he may not have been able to find the parts and then may have moved onto the next job! Requested two call backs from managers didn’t receive any call. Worst service ever and such unhelpful staff. This company suck you with quick timescales which they are far from able to work towards. Wait a little while and find another company. 2 days later I still have no gas and no call to explain the terrible service! Do not use this company.